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Demand-Sensing Continues to Increase Cross-Sell, Upsell and Leads

By Staff Writer on October 18, 2017

Forecasting consumer trends is nothing new. In fact, almost 200 years ago, a forecasting model was used to determine seasonal patterns of weather, but was then also utilized for marketing …

Demand-Sensing Continues to Increase Cross-Sell, Upsell and Leads

By Staff Writer on October 18, 2017

Forecasting consumer trends is nothing new. In fact, almost 200 years ago, a forecasting model was used to determine seasonal patterns of weather, but was then also utilized for marketing …

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5 Customer Experience Resources Worth Reading

By Paula Tompkins on February 1, 2016

This time of year there is a plethora of articles summarizing 2015 and making recommendations and predictions for 2016. What really catches my attention are the articles and research studies

The 5 Ws of a Customer Journey Map

By Staff Writer on November 9, 2015

Milad Elmir, ChannelNet’s Chief Experience Officer (CXO), explains the who, what, when, where and why of creating a customer journey map. In a short interview, Elmir shares what a customer

Must Do Lead Generation Tips for Channel Partners

By Staff Writer on September 24, 2015

Content syndication is a powerful tool that can improve the overall customer experience for brands and their channel partners. A content management system combined with the brand information gives consumers