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OneClick Loyalty Blog: Is Your Direct Mail Going Directly to the Garbage?

By Staff Writer on August 15, 2017

You hire a team to design a letter enclosed in an envelope with the recipient’s name. It gets mailed out. The recipient receives it and opts to open it up. …

OneClick Loyalty Blog: Is Your Direct Mail Going Directly to the Garbage?

By Staff Writer on August 15, 2017

You hire a team to design a letter enclosed in an envelope with the recipient’s name. It gets mailed out. The recipient receives it and opts to open it up. …

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5 Customer Experience Resources Worth Reading

By Paula Tompkins on February 1, 2016

This time of year there is a plethora of articles summarizing 2015 and making recommendations and predictions for 2016. What really catches my attention are the articles and research studies

The 5 Ws of a Customer Journey Map

By Staff Writer on November 9, 2015

Milad Elmir, ChannelNet’s Chief Experience Officer (CXO), explains the who, what, when, where and why of creating a customer journey map. In a short interview, Elmir shares what a customer

Must Do Lead Generation Tips for Channel Partners

By Staff Writer on September 24, 2015

Content syndication is a powerful tool that can improve the overall customer experience for brands and their channel partners. A content management system combined with the brand information gives consumers