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Demand-Sensing Continues to Increase Cross-Sell, Upsell and Leads

By Staff Writer on October 18, 2017

Forecasting consumer trends is nothing new. In fact, almost 200 years ago, a forecasting model was used to determine seasonal patterns of weather, but was then also utilized for marketing …

Demand-Sensing Continues to Increase Cross-Sell, Upsell and Leads

By Staff Writer on October 18, 2017

Forecasting consumer trends is nothing new. In fact, almost 200 years ago, a forecasting model was used to determine seasonal patterns of weather, but was then also utilized for marketing …

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Reinventing the Mortgage Customer Experience

By Staff Writer on May 31, 2016

Paula Tompkins, CEO and founder of ChannelNet, was recently featured in an issue of Mortgage Banking magazine, a real estate finance publication. In the article, “Reinventing the Mortgage Customer Experience,”

Dismal Conversion Rates? Design May be to Blame

By Staff Writer on May 13, 2016

Our Director of UX/UI Rashaud Brooks recently shared six tips for improving your online conversion rates with UX Magazine. In the article, he provides some of the secrets of ChannelNet’s

5 Ways Lenders Can Reduce CFPB Complaints

By Paula Tompkins on February 8, 2016

Accelerating the digital transformation of the customer experience is now one of mortgage industry executives’ top five imperatives. And customers could not agree more. In the Accenture Banking 2020 Consumer

5 Customer Experience Resources Worth Reading

By Paula Tompkins on February 1, 2016

This time of year there is a plethora of articles summarizing 2015 and making recommendations and predictions for 2016. What really catches my attention are the articles and research studies