5 Ways Lenders Can Reduce CFPB Complaints

By Paula Tompkins on February 8, 2016
ChannelNet image for article-Financial Services-CFPB Complaints

Accelerating the digital transformation of the customer experience is now one of mortgage industry executives’ top five imperatives. And customers could not agree more. In the Accenture Banking 2020 Consumer […]


3 Ways to Increase Insurance Renewals

By Staff Writer on January 25, 2016
Insurance renewals-ChannelNet article image

This article is part 2 of a two-part series explaining what the insurance industry can learn from the automotive industry and improve insurance renewals. The first article described the road map […]


Why You Need a Content Strategy

By Staff Writer on November 25, 2015
ChannelNet Article-Importance of Content Strategy

No, we are not talking about a content marketing strategy. Developing a content strategy is the first place to start when you are building an online solution whether it is […]


The 5 Ws of a Customer Journey Map

By Staff Writer on November 9, 2015
ChannelNet-Article-Customer-Journey-Map

Milad Elmir, ChannelNet’s Chief Experience Officer (CXO), explains the who, what, when, where and why of creating a customer journey map. In a short interview, Elmir shares what a customer […]